The Supervisor works under the supervision of the Communications Director.

Essential Duties and Responsibilities:

* Prepares work schedule to ensure that sufficient shift personnel are available for work load demands

* Maintains currency and proficiency in all radio, telephone and computer systems

* Teaches Emergency Medical Dispatch to all new employees

* Reviews Communications Center operations to identify technical and operational training needs

* Makes decisions regarding complicated situations and problems relating to communications personnel

* Investigates complaints against dispatchers by reviewing details and reports from involved individuals. Administers appropriate counseling or disciplinary action

* Meets with committees composed of representatives from fire, EMS, sheriff, police departments, public and other interested groups to develop, review and update policies and procedures

* Issues oral and written instructions

* Updates and revises Standard Operating Guidelines

* Assigns duties and examines work for conformance to policies and procedures

* Maintains harmony among workers and resolves grievances

* Prepares employee evaluations twice yearly

* Administers proficiency review program

* Assists in the selection, hiring, and training of communications personnel

* Prepares taped copies of actual telephone or radio recordings for law enforcement, fire, or EMS for use in judicial proceedings

* Completes monthly NCIC Validations

* Maintains personnel records

* Prepares payroll and tracks employee attendance