A dispatcher for the Sarpy County Communications Center must perform a full range of radio and telephone operational duties in our 24-hour facility. Dispatchers are required to process and prioritize incoming calls for police, fire and EMS assistance using a Computer Aided Dispatch (CAD) system.

A dispatcher must be able to receive emergency and non-emergency calls from the public requesting police, fire, medical or other emergency service. They must determine the nature and location of the emergency and other pertinent information to be able to dispatch the correct law and/or fire jurisdiction.

In regards to radio traffic, a dispatcher has to maintain contact with all assigned field units by checking their status and updating their locations. A dispatcher is also required to enter, update, and retrieve information on a variety of computer systems. They will receive requests for information regarding vehicle registration, driving records and warrants, and provide pertinent data. There are several complex public safety radio talk groups a dispatcher must monitor based on their daily assignment.

A dispatcher works under the direct supervision of the Lead Operator or, in their absence, the Senior Operator.

Essential Duties and Requirements:

* Answer multi-line telephone system, direct and transfer calls, provide information to the public and obtain complete information for calls requiring police, fire and EMS dispatch. To include: answering 911 lines and the necessity to be able to calm upset or irate callers in order to obtain needed information and use Emergency Medical Dispatch protocol to aid callers in providing basic life support to victims until help has arrived.

* Dispatch field units, including fire, EMS and law enforcement to reported incidents using a computer aided dispatch system and monitor the dispatched units. To include: ability to assess situations as they unfold and provide essential information and support, and appropriate back up and coordination with other agencies or departments.

* Provide information to law enforcement units from NCIC/NCIS teletype system. To include: vehicle registrations, driver’s status, wanted or stolen checks. Correspond with other departments to confirm warrants or exchange other necessary information. Enter and remove stolen items, vehicles, wanted and missing persons as needed to keep entries current.

Also, the ability to be completely accurate and thorough in the entry and maintenance of these vital records.