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Sarpy County Nebraska

Call Taker

The primary responsibility of this console position is to answer all incoming 9-1-1 calls for service and the non-emergency phone calls for the law enforcement agencies within Sarpy County. Our center has 7 incoming 9-1-1 lines – however, if all 7 lines are busy, and you are the 8th person to call 9-1-1, you will not hear a busy signal – your call will rollover to one of our other administrative lines and will be answered.

The Sarpy County Communications Center has 19 non-emergency lines which we answer. These phone lines service:

*Bellevue Police Department which is located at 2207 Washington Street

*LaVista Police Department is located at 7701 S. 96th Street

*Papillion Police Department is located at 1000 East First Street

*Sarpy County Sheriff’s Office Administration, Investigations, and Road Patrol is located at 8335 Platteview Road

*Sarpy County Jail Law Enforcement Center is located at 1208 Golden Gate Drive

The call-taker will ask you questions regarding the nature of your call and then enter this information into our CAD (Computer Aided Dispatch) which will then assign a unique case-number for your incident. For some calls, including medical, fire, or life-threatening police incidents, the dispatcher will give you instructions to follow. Listen carefully. If you do not understand, ask them to repeat or clarify their directives.