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Sarpy County Nebraska

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Job Description:

Class Title: Dispatcher

General Purpose:

Perform a full range of radio and telephone operational duties in this 24-hour facility. Dispatchers are required to process and prioritize incoming calls for police, fire and EMS assistance. Using a computer-aided dispatch system, receive emergency calls from the public requesting police, fire, medical or other emergency services. Determine the nature and location of the emergency; determine priorities, and dispatch police, fire ambulance or other emergency units as necessary and in accordance with standard operating guidelines. Receive and process 911 emergency calls, maintain contact with all units on assignment, maintain status and location of police and fire units. Monitor direct emergency alarms, answer non-emergency calls for assistance. Enter, update, and retrieve information from a variety of computer systems. Receive requests for information regarding vehicle registration, driving records and warrants, and provide pertinent data. Monitor several complex public safety radio talk groups. Operate a variety or communications equipment, including but not limited to radio consoles, telephones, and computer systems.

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Special Requirements:

Willingness and/or ability to work rotating shifts, including nights, holidays and weekends

Work irregular duty assignments    

Wear a uniform

Conform to department grooming standards

Successfully pass a background investigation

Attend education sessions as required

Speak and understand English fluently


The training to become a qualified dispatcher for Sarpy County E-911 takes approximately 12 months to complete.

The training program is broken down into 5 different phases:

Orientation/Beginning Dispatch Classroom

Telephones (Non-Emergency & 911 Emergency Calls)

Teletype (National Crime Information Center)

Radio (Law West/Law East/Fire & Rescue)

Review & Final Evaluation

All on-the-job training takes place in the Communications Center and is done during both the day and the night shift to better understand all aspects of the skills it takes to become a qualified dispatcher.

In addition to the training we provide in the Center, a trainee is also required to attend additional classes – CPR, NCIC National Certification, and EMD (Emergency Medical Dispatch). 

To Apply:

Currently, there are no openings for the position of Dispatcher for the Sarpy County E-911 Center.  Please check periodically in the "Job Openings" section of Sarpy County's home page (http://www.sarpy.com/jobs/).  However, you may fill out an application and it will be kept current for 90 days for review and on file for 90 days.  Applications should be updated every 90 days.

Applications are taken at the Personnel Window of the County Clerk’s Office at the Sarpy County Courthouse which is located at 1210 Golden Gate Drive in Papillion (northeast corner of 84th Street and Highway 370).

At this time, Sarpy County will not accept job applications or resumes via email.