Quality Assurance

Sarpy County
911 Call Volume
2018 2017
911 Calls: 54,924 911 Calls: 57,840
Wireless 911 Calls Received:  44,441 Wireless 911 Calls Received: 46,753
Wireline 911 Calls Received: 9,499 Wireline 911 Calls Received: 10,455
Voice Over IP (VOIP) Calls Received: 984 Voice Over IP (VOIP) Calls Received: 451
Average of 150 Calls per day Average of 158 Calls per day
   
2016 2015
911 Calls: 59,061 911 Calls: 57,340
Wireless 911 Calls Received: 47,449 Wireless 911 Calls Received: 46,171
Wireline 911 Calls Received: 11,141 Wireline 911 Calls Received: 10,745
Voice Over IP (VOIP) Calls Received: 471 Voice Over IP (VOIP) Calls Received: 424
Average of 161 Calls per day Average of 157 Calls per day
   
Non-Emergency Call Volume
2018 2017
Non-Emergency Calls: 162,407 Non-Emergency Calls: 168,962
Non-Emergency Calls Received: 94,490 Non-Emergency Calls Received: 98,181
Outgoing Calls: 67,917 Outgoing Calls: 70,781
Average of calls 445 per day Average of calls 464 per day
   
2016 2015
Non-Emergency Calls: 170,331 Non-Emergency Calls: 170,920
Non-Emergency Calls Received: 95,645 Non-Emergency Calls Received: 95,254
Outgoing Calls: 74,686 Outgoing Calls: 76,666
Average of calls 465 per day Average of calls 450 per day

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