Quality Assurance

Sarpy County


911 Call Volume
   
2019 (as of February 28, 2019) 2018
   
Wireless 911 Calls Received 6,405 Wireless 911 Calls Received 44,441
Wireline 911 Calls Received 1,095 Wireline 911 Calls Received 10,483
Non-Emergency calls received 13,746 Non-Emergency calls received 94,490
Outgoing calls 9,623 Outgoing calls 67,917
Total Calls: 30,869 Total Calls: 217,331
   
911 Calls 7,500 911 Calls 54,924
Adminsitrative Lines 23,369 Adminsitrative Lines 162,407
   
Average 911 calls per day 127 Average 911 calls per day 150
Average Calls per day 395 Average Calls per day 445
   
2017 2016
   
Wireless 911 Calls Received 45,713 Wireless 911 Calls Received 47,449
Wireline 911 Calls Received 11,079 Wireline 911 Calls Received 11,612
Non-Emergency calls received 98,181 Non-Emergency calls received 95,645
Outgoing calls 70,781 Outgoing calls 74,686
Total Calls 225,754 Total Calls 229,392
   
911 Calls 56,792 911 Calls 59,061
Adminsitrative Lines 168,962 Adminsitrative Lines 170,331
   
Average 911 calls per day 156 Average 911 calls per day 161
Average Calls per day 464 Average Calls per day 465

9-1-1 Call Answering Time within 10 seconds (goal is 90%)

Medical Calls for Service Dispatched within 90 seconds (goal is 90 %)


*2018 was a transition year from one EMD procedure to implementing ProQA
 

Let us help you with any of your questions regarding Sarpy 911 Communications.

Contact Us Today!