Updated simulator to help kids learn about calling 911

Sarpy County

Updated simulator to help kids learn about calling 911

January 17, 2019

Sarpy County Emergency Communications Director Bill Muldoon (from left), Dispatcher Casey Wadas, Walmart representative Amy Vaccaro and Dispatcher/Outreach Coordinator Jenny Peoples pose for a photo with the Outreach Program's new 911 simulator. 

The Sarpy County Emergency Communications Department has an updated 911 simulator, thanks to a grant from Walmart.

Dispatchers use the simulator as part of their Outreach Program to give kids hands-on experience with 911. The update will allow the children to dial or text 911 from a provided cellphone, which is routed to an instructor who acts as if the call or text was an actual emergency.

Currently, 81% of all 911 calls to the Sarpy County Emergency Communications Center come from wireless phones. Unlike landlines, cellphones don't provide exact locations to the dispatch center, so it is important for callers to know their location. The upgraded simulator will help dispatchers teach kids the importance of that information when they visit schools and other community events across Sarpy County.