Quality Assurance

Sarpy County

2020 Call Data

2020 (as of April 30, 2020)
9-1-1 Call Volume:

Wireless 9-1-1 Calls Received 15,682 (83%)
Wireline 9-1-1 Calls Received      3,207 (17%)
Total 9-1-1 Calls 18,889

 
Average 9-1-1 calls per day = 156
 
Non-Emergency and Administrative calls:

Incoming Non-Emergency/Administrative Calls 24,444
Outgoing Administrative Calls 17,011
Total Administrative Calls             41,455

 
Average administrative calls per day = 343

2019 Call Data

2019
9-1-1 Call Volume:

Wireless 9-1-1 Calls Received 46,461 (82%)
Wireline 9-1-1 Calls Received      9,891 (18%)
Total 9-1-1 Calls 56,352

 
Average 9-1-1 calls per day = 154
 
Non-Emergency and Administrative calls:

Incoming Non-Emergency/Administrative Calls 88,470
Outgoing Administrative Calls 62,287
Total Administrative Calls             150,757

 
Average administrative calls per day = 413
 

 

2018 Call Data

2018
9-1-1 Call Volume:

Wireless 9-1-1 Calls Received 44,441 (81%)
Wireline 9-1-1 Calls Received      10,483 (19%)
Total 9-1-1 Calls 54,924

 
Average 9-1-1 calls per day = 150
 
Non-Emergency and Administrative calls:

Incoming Non-Emergency/Administrative Calls 94,490
Outgoing Administrative Calls 67,917
Total Administrative Calls             162,407

 
Average administrative calls per day = 445
 

 

2017 - Call Data

2017
9-1-1 Call Volume:

Wireless 9-1-1 Calls Received 45,713 (80%)
Wireline 9-1-1 Calls Received      11,079 (20%)
Total 9-1-1 Calls 56,792

 
Average 9-1-1 calls per day = 156
 
Non-Emergency and Administrative calls:

Incoming Non-Emergency/Administrative Calls 98,181
Outgoing Administrative Calls 70,781
Total Administrative Calls             168,962

 
Average administrative calls per day = 464
 

 

9-1-1 Calls Answered within 10 seconds

9-1-1 Calls Answered within 10 seconds:

2020 96.03% (as of April 30,2020)
2019 93.25%
2018 93.05%
2017 93.45%

 
 
 

Percentage of High Priority Medical Calls Dispatched within 90 seconds

Percentage of High Priority Medical Calls Dispatched within 90 seconds

2020 91.00% (as of April 30, 2020)
2019 95.31%
2018 91.31 % *2018 was a transition
                 year while implementing
                 ProQA
2017 95.30%